SKP 2.4.3.12 Crashes

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Danimal
Senior Member
Posts: 73
Joined: Sat Dec 10, 2022 1:42 pm

SKP 2.4.3.12 Crashes

Post by Danimal »

The new version crashes when I attempt to remove singers whom have left the show with the X and when I move singers via the arrow up and down on the left side of the rotation screen. I tried rolling back to a previous version and the problem remained. I was barely able to keep the show afloat. I will send the log.
adam
Senior Member
Posts: 7244
Joined: Wed Feb 16, 2005 8:20 am

Re: SKP 2.4.3.12 Crashes

Post by adam »

Please do the following:

1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Restart the program
6. Follow the actions leading to the problem
7. Exit the program
8. Go to Documents folder -- you will find "sigloslog.txt" file there. Please email it to [email protected].
Danimal
Senior Member
Posts: 73
Joined: Sat Dec 10, 2022 1:42 pm

Re: SKP 2.4.3.12 Crashes

Post by Danimal »

I have sent the latest Sigloslog txt file after another crash.
adam
Senior Member
Posts: 7244
Joined: Wed Feb 16, 2005 8:20 am

Re: SKP 2.4.3.12 Crashes

Post by adam »

The log has been received. Thank you.
Danimal
Senior Member
Posts: 73
Joined: Sat Dec 10, 2022 1:42 pm

Re: SKP 2.4.3.12 Crashes

Post by Danimal »

I have a show tomorrow evening. Any possibility for a fix before then?
adam
Senior Member
Posts: 7244
Joined: Wed Feb 16, 2005 8:20 am

Re: SKP 2.4.3.12 Crashes

Post by adam »

The problem is under investigation.
Danimal
Senior Member
Posts: 73
Joined: Sat Dec 10, 2022 1:42 pm

Re: SKP 2.4.3.12 Crashes

Post by Danimal »

Tonight I hit new session and ran a fake show and all seemed well, so I have no idea what created the glitch @ my Saturday night show.
Guest

Re: SKP 2.4.3.12 Crashes

Post by Guest »

Ran a show last night on my backup computer. The program behaved very unstable. It crashed 2-3 times and YouTube videos from links that weren’t downloaded had video issues. Either the screen froze or remained black on many of them. There were no audio issues.
Danimal
Senior Member
Posts: 73
Joined: Sat Dec 10, 2022 1:42 pm

Re: SKP 2.4.3.12 Crashes

Post by Danimal »

The last post was from Danimal.
Danimal
Senior Member
Posts: 73
Joined: Sat Dec 10, 2022 1:42 pm

Re: SKP 2.4.3.12 Crashes

Post by Danimal »

Is anyone else experiencing issue since updating to this build?
B-Side
Senior Member
Posts: 186
Joined: Thu Apr 07, 2022 4:25 pm

Re: SKP 2.4.3.12 Crashes

Post by B-Side »

I had a random crash after a song ended, all the windows closed but Siglos remained open in task manager. When I reloaded the software, the previous song was still in queue, so I pressed start and go to next, and it crashed 2 more times...3rd time it was fine. Not sure why it happened. I have the log on the laptop I can email before I start my show tonight.
Danimal
Senior Member
Posts: 73
Joined: Sat Dec 10, 2022 1:42 pm

Re: SKP 2.4.3.12 Crashes

Post by Danimal »

Ran a show last night with no crashes. I was worried, but thankful because they can really kill a show.
B-Side
Senior Member
Posts: 186
Joined: Thu Apr 07, 2022 4:25 pm

Re: SKP 2.4.3.12 Crashes

Post by B-Side »

One of my KJ's is reporting the reset button glitch on his laptop in the current version. I haven't seen it happen, and I'm trying to get more details. All I know is all the windows disappear, but task manager shows Siglos is still a running process.

Edit: Just happened to me with the restart button.
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