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unlock code not received after payment
Posted: Sun Aug 18, 2019 6:53 pm
by leokim
Hello,
I purchased your Karaoke Video Creator and send the payment through transfer last Wednesday.
However, I haven't received any unlock code after.
The invoice number is 106916935 and the order is under the name 'Ju Hwan Kim'.
Can you please check and confirm about this?
Thank you.
Re: unlock code not received after payment
Posted: Mon Aug 19, 2019 12:31 am
by adam
It looks like the authorization of your order did not complete. Are you sure you were charged?
Re: unlock code not received after payment
Posted: Mon Aug 19, 2019 6:43 pm
by leokim
We made the payment by wire transfer last Wednesday, 14th August.
We also have the payment proof and can send it to you through email.
The payment should be made under 'Woosong University'.
Can you check again if you indeed has received the payment?
Or is it possible that because the payment is made by wire transfer, hence the authorization is not complete?
If it is, can you let me know how long would it take to process the payment until complete?
Thank you.
Re: unlock code not received after payment
Posted: Mon Aug 19, 2019 11:40 pm
by adam
Please contact
[email protected] directly.
Re: unlock code not received after payment
Posted: Wed Aug 21, 2019 1:50 am
by leokim
We've sent an email yesterday but we haven't got any reply.
Can you please check on that?
Thank you.
Re: unlock code not received after payment
Posted: Wed Aug 21, 2019 10:29 am
by adam
The unlock code has been e-mailed to you. Should you not receive it, please let me know.