unlock code not received after payment

Post here if you have purchased our software and not received the unlock key

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leokim

unlock code not received after payment

Post by leokim »

Hello,
I purchased your Karaoke Video Creator and send the payment through transfer last Wednesday.
However, I haven't received any unlock code after.
The invoice number is 106916935 and the order is under the name 'Ju Hwan Kim'.
Can you please check and confirm about this?

Thank you.

adam
Senior Member
Posts: 6996
Joined: Wed Feb 16, 2005 8:20 am

Re: unlock code not received after payment

Post by adam »

It looks like the authorization of your order did not complete. Are you sure you were charged?

leokim

Re: unlock code not received after payment

Post by leokim »

We made the payment by wire transfer last Wednesday, 14th August.
We also have the payment proof and can send it to you through email.
The payment should be made under 'Woosong University'.

Can you check again if you indeed has received the payment?
Or is it possible that because the payment is made by wire transfer, hence the authorization is not complete?
If it is, can you let me know how long would it take to process the payment until complete?

Thank you.

adam
Senior Member
Posts: 6996
Joined: Wed Feb 16, 2005 8:20 am

Re: unlock code not received after payment

Post by adam »

Please contact [email protected] directly.

leokim

Re: unlock code not received after payment

Post by leokim »

We've sent an email yesterday but we haven't got any reply.

Can you please check on that?

Thank you.

adam
Senior Member
Posts: 6996
Joined: Wed Feb 16, 2005 8:20 am

Re: unlock code not received after payment

Post by adam »

The unlock code has been e-mailed to you. Should you not receive it, please let me know.

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