SKP 2.4.3.12 Crashes

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Expand view Topic review: SKP 2.4.3.12 Crashes

Re: SKP 2.4.3.12 Crashes

by B-Side » Fri Jun 30, 2023 8:21 pm

One of my KJ's is reporting the reset button glitch on his laptop in the current version. I haven't seen it happen, and I'm trying to get more details. All I know is all the windows disappear, but task manager shows Siglos is still a running process.

Edit: Just happened to me with the restart button.

Re: SKP 2.4.3.12 Crashes

by Danimal » Sun Jun 11, 2023 9:51 pm

Ran a show last night with no crashes. I was worried, but thankful because they can really kill a show.

Re: SKP 2.4.3.12 Crashes

by B-Side » Sat Jun 10, 2023 5:57 pm

I had a random crash after a song ended, all the windows closed but Siglos remained open in task manager. When I reloaded the software, the previous song was still in queue, so I pressed start and go to next, and it crashed 2 more times...3rd time it was fine. Not sure why it happened. I have the log on the laptop I can email before I start my show tonight.

Re: SKP 2.4.3.12 Crashes

by Danimal » Fri Jun 09, 2023 6:22 pm

Is anyone else experiencing issue since updating to this build?

Re: SKP 2.4.3.12 Crashes

by Danimal » Thu Jun 08, 2023 1:35 pm

The last post was from Danimal.

Re: SKP 2.4.3.12 Crashes

by Guest » Thu Jun 08, 2023 1:26 pm

Ran a show last night on my backup computer. The program behaved very unstable. It crashed 2-3 times and YouTube videos from links that weren’t downloaded had video issues. Either the screen froze or remained black on many of them. There were no audio issues.

Re: SKP 2.4.3.12 Crashes

by Danimal » Wed Jun 07, 2023 2:16 am

Tonight I hit new session and ran a fake show and all seemed well, so I have no idea what created the glitch @ my Saturday night show.

Re: SKP 2.4.3.12 Crashes

by adam » Tue Jun 06, 2023 9:35 pm

The problem is under investigation.

Re: SKP 2.4.3.12 Crashes

by Danimal » Tue Jun 06, 2023 12:54 pm

I have a show tomorrow evening. Any possibility for a fix before then?

Re: SKP 2.4.3.12 Crashes

by adam » Mon Jun 05, 2023 10:08 am

The log has been received. Thank you.

Re: SKP 2.4.3.12 Crashes

by Danimal » Sun Jun 04, 2023 10:23 pm

I have sent the latest Sigloslog txt file after another crash.

Re: SKP 2.4.3.12 Crashes

by adam » Sun Jun 04, 2023 9:38 pm

Please do the following:

1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Restart the program
6. Follow the actions leading to the problem
7. Exit the program
8. Go to Documents folder -- you will find "sigloslog.txt" file there. Please email it to [email protected].

SKP 2.4.3.12 Crashes

by Danimal » Sun Jun 04, 2023 4:31 pm

The new version crashes when I attempt to remove singers whom have left the show with the X and when I move singers via the arrow up and down on the left side of the rotation screen. I tried rolling back to a previous version and the problem remained. I was barely able to keep the show afloat. I will send the log.

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