unlock code not received after payment

Post a reply

Smilies
:D :) :( :o :shock: :? 8) :lol: :x :P :oops: :cry: :evil: :twisted: :roll: :wink: :!: :?: :idea: :arrow: :| :mrgreen:

BBCode is ON
[img] is ON
[flash] is OFF
[url] is ON
Smilies are ON

Topic review
   

Expand view Topic review: unlock code not received after payment

Re: unlock code not received after payment

by adam » Wed Aug 21, 2019 10:29 am

The unlock code has been e-mailed to you. Should you not receive it, please let me know.

Re: unlock code not received after payment

by leokim » Wed Aug 21, 2019 1:50 am

We've sent an email yesterday but we haven't got any reply.

Can you please check on that?

Thank you.

Re: unlock code not received after payment

by adam » Mon Aug 19, 2019 11:40 pm

Please contact [email protected] directly.

Re: unlock code not received after payment

by leokim » Mon Aug 19, 2019 6:43 pm

We made the payment by wire transfer last Wednesday, 14th August.
We also have the payment proof and can send it to you through email.
The payment should be made under 'Woosong University'.

Can you check again if you indeed has received the payment?
Or is it possible that because the payment is made by wire transfer, hence the authorization is not complete?
If it is, can you let me know how long would it take to process the payment until complete?

Thank you.

Re: unlock code not received after payment

by adam » Mon Aug 19, 2019 12:31 am

It looks like the authorization of your order did not complete. Are you sure you were charged?

unlock code not received after payment

by leokim » Sun Aug 18, 2019 6:53 pm

Hello,
I purchased your Karaoke Video Creator and send the payment through transfer last Wednesday.
However, I haven't received any unlock code after.
The invoice number is 106916935 and the order is under the name 'Ju Hwan Kim'.
Can you please check and confirm about this?

Thank you.

Top